Refunds

Subscriptions

If you cancel within 14 days of your first payment and have used fewer than 50 credits, we will refund it in full. After that, cancelling stops the next renewal and your access continues to the end of the period you have paid for — we do not refund part-used months.

If you were charged for a renewal you did not intend and have not used the credits from it, tell us within 14 days and we will refund it.

Credit packs

One-off credit packs are refundable in full while unused. If you have spent some, we refund the unused balance at the rate you paid.

When a pack goes wrong

If a pack fails, comes back unusable, or does not look like the person in the photo, we will re-run it at no cost. If the second attempt is no better, we will credit back what it cost you. Ask within 30 days of generating it.

What we do not refund

• Credits spent on packs that generated correctly but that you decided you did not want.
• Accounts closed for deliberately breaking the terms — for example, uploading photos of people without their consent.

How to ask

Email hello@peelo.click from the address on the account. You do not need to explain yourself at length; a sentence is fine. We reply within one working day and process approved refunds to the original payment method within five.

Your statutory rights

Nothing here limits rights you have under consumer law where you live. If your local law gives you more than this policy does, your local law wins.